Vacancy Details
Employer: West Coast Personnel
2nd Line IT Support – Montague Gardens, Cape Town – R30 000 to R40 000 based on qualifications and Experience
UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person.
As part of our dynamic team, you'll play a crucial role in providing top-notch support to both our internal staff and external customers.
The Role:
In this role, you'll be the go-to person for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve assisting both management and employees within our group of companies, as well as supporting our valued external customer base.
Experience:
· Minimum 3 years in Desktop Support
· Proficiency in Windows Desktop Operating Systems (Windows 10/11) and MAC
· Good working knowledge of Windows Server Operating Systems
· Experience with Microsoft Office Applications (2016/365)
· Familiarity with on-prem and hosted email services like Office 365 & G-suite
· Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
· Experience with various Internet Connectivity Mediums (xDSL, Fibre)
· Familiarity with Enterprise Antivirus packages and Backup management
Responsibilities:
· Remote IT Telephone Support for customers
· Remote assistance covering hardware, operating systems, email, and more
· Collaboration with 3rd party vendors for seamless integration
· Adherence to call logging processes and meeting SLAs
· Password resets, mail routing, and account management
· Logging customer queries and updating tickets with SLA time
· Remote IT Maintenance and Scheduled Server maintenance
· Onsite IT Support and Project installation work
· Escalation in accordance with SLA
Education & Qualifications:
· A Levels
· A+, N+ or Microsoft MCSA/MCSE (optional)
Other Requirements:
· Previous IT remote telephone support experience
· Fluency in English is mandatory
· Positive personality with a willingness to learn
Send your CV to LaurielleJobs@wcp.co.za
21 people have applied for this job. 270 people have viewed this job.
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