• IT Service Desk Technician - Contract
  • Mr Price Group • Berea
  • Market Related
    Benefits: Training, Parking
  • Permanent position in the IT, Retail, Internet sector
  • Posted by Mr Price Group on Monday, September 7, 2020 Reference Service Desk Technician - Contract Role
  • Apply before: Friday, November 6, 2020 - 48 Days left

Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills? 

Then our Service desk position is a great first step into the IT field for you!

Some day to day tasks may look like…

  • Providing telephonic and email 2nd line support and troubleshooting to all computer users at all Stores, Head Offices and the Distribution Centres within the Mr Price Group
  • Liaise with external service providers to escalate problems where required
  • Support our suppliers who use our software

Please Note:

  • This is a contract position to start from October for 4 months to help on our service desk during peak time.
  • The position is based in Durban, KZN. Preference will be shown to Durban based candidates as this is a contract role.
  • Workdays are from Monday to Sunday with two days off. You would be required to work a 9-hour shift between the hours of 8:00 -17:00 daily. Your own reliable transport is preferred.

Want in?

Min requirements:

  • Grade 12
  • IT diploma/ Certificate
  • Able to start immediately
  • At least 1 year in an IT or Helpdesk environment
  • Good technical knowledge of computer hardware and software
  • Knowledge of our POS system would be a major advantage
  • Excellent interpersonal and customer-facing skills
  • A high level of confidentiality

Required Skills
helpdesk support : 1 to 2 years

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If you have not received a response within two weeks, your application was most likely unsuccessful.

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