• Operations Assistant
  • Simpletech • Cape Town
  • R13 000.00 - R17 500.00 Per Month
  • Contract position in the Admin, Technology, PR & Communication sector
  • Posted by Simpletech on Monday, December 9, 2019 Reference STJ/CL&O/191209A/1
  • Apply before: Friday, February 7, 2020 - 15 Days left

Why Us:

Simpletech is made up of a passionate team that form a leading technology firm specializing in audio-visual, security, networking and home automation solutions for both residential and commercial properties. Our goal is to be the best in the business and have a zero-compromise attitude towards quality.

If you take pride in working smart to produce top results, making clients happy while working in a high-paced environment, this is the place for you.

Type Of Applicant:

We are looking for someone with a passion for and extensive experience in Client Liaison and Operations to join our team on a full-time basis.

This person should be high in energy, customer focused and able to lead from the front.

Main Duties & Responsibilities:

Client Liaison:

  • Maintain and build relationships with clients
  • Receive client callout requests via email and telephonically
  • Creating and updating ad-hoc quotes
  • Load, manage and monitor technician’s tasks and support tickets
  • Arrange appointments and manage calendars
  • Schedule technicians for callouts and ensure that they have all required stock and information to perform the callouts
  • Follow up on task status with technicians and forward completed job information to Accounts for invoicing
  • Resolve client queries in a timely manner


  • Assist the operations department
  • General Administration
  • Run the bi-monthly staff meetings to discuss any items that have not been addressed on site.
  • Assist / manage the procurement and sub-departments
  • Provide assistance to management

Project Coordination (Where required):

  • Load, manage and monitor tasks of installation teams
  • Follow up on task status with installation teams
  • Monitor tracked time of installation teams
  • Maintain ongoing list of project to-do’s
  • Raise variation orders with / for Sales Team
  • Maintain record of all project activities to ensure projects are on track
  • Communicate site issues through internal channels
  • Final project reconciliations


  • Qualification: Matric. Tertiary education advantageous.
  • Experience: 5 years or more in all above areas
  • Customer Service Experience 
  • Systems: Solid working knowledge of Microsoft Excel and QuickBooks. 
  • Project Management Experience
  • Process Improvement Experience
  • Ability to lead and manage other individuals
  • Excellent communication skills, both written and verbal
  • Attention to detail, objective, structured and process driven
  • Extremely organized and ability to think on your feet
  • Customer focused, work well under pressure.
  • Willing and able to work overtime, at weekends, etc. as required

Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.

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