• Operations Assistant
  • Simpletech • Cape Town
  • R13 000.00 - R17 500.00 Per Month
  • Contract position in the Admin, Technology, PR & Communication sector
  • Posted by Simpletech on Monday, December 9, 2019 Reference STJ/CL&O/191209A/1
  • Apply before: Friday, February 7, 2020 - 15 Days left

Why Us:

Simpletech is made up of a passionate team that form a leading technology firm specializing in audio-visual, security, networking and home automation solutions for both residential and commercial properties. Our goal is to be the best in the business and have a zero-compromise attitude towards quality.

If you take pride in working smart to produce top results, making clients happy while working in a high-paced environment, this is the place for you.

Type Of Applicant:

We are looking for someone with a passion for and extensive experience in Client Liaison and Operations to join our team on a full-time basis.

This person should be high in energy, customer focused and able to lead from the front.

Main Duties & Responsibilities:

Client Liaison:

  • Maintain and build relationships with clients
  • Receive client callout requests via email and telephonically
  • Creating and updating ad-hoc quotes
  • Load, manage and monitor technician’s tasks and support tickets
  • Arrange appointments and manage calendars
  • Schedule technicians for callouts and ensure that they have all required stock and information to perform the callouts
  • Follow up on task status with technicians and forward completed job information to Accounts for invoicing
  • Resolve client queries in a timely manner

Operations:

  • Assist the operations department
  • General Administration
  • Run the bi-monthly staff meetings to discuss any items that have not been addressed on site.
  • Assist / manage the procurement and sub-departments
  • Provide assistance to management

Project Coordination (Where required):

  • Load, manage and monitor tasks of installation teams
  • Follow up on task status with installation teams
  • Monitor tracked time of installation teams
  • Maintain ongoing list of project to-do’s
  • Raise variation orders with / for Sales Team
  • Maintain record of all project activities to ensure projects are on track
  • Communicate site issues through internal channels
  • Final project reconciliations

Requirements:

  • Qualification: Matric. Tertiary education advantageous.
  • Experience: 5 years or more in all above areas
  • Customer Service Experience 
  • Systems: Solid working knowledge of Microsoft Excel and QuickBooks. 
  • Project Management Experience
  • Process Improvement Experience
  • Ability to lead and manage other individuals
  • Excellent communication skills, both written and verbal
  • Attention to detail, objective, structured and process driven
  • Extremely organized and ability to think on your feet
  • Customer focused, work well under pressure.
  • Willing and able to work overtime, at weekends, etc. as required


Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.

Hot Job 234 people have applied for this job.
1179 people have viewed this job.

Email me this job

Add to Shortlist



3 Related Jobs in Cape Town
More Simpletech Jobs

top image