• Customer Service Agent
  • OneDayOnly.co.za • Cape Town CBD
  • R6 000.00 - R15 000.00 Per Month
    Benefits: Medical Aid
  • Permanent position in the E-Commerce sector
  • Posted by OneDayOnly.co.za on Wednesday, May 29, 2019 Reference copy-
  • Apply before: Monday, July 29, 2019 - 14 Days left

About us

We are an online internet shop with our own website. We are easy to find: when you come onto the internet, take a left right after Google and type in OneDayOnly.co.za just before you hit Facebook or YouTube and get all distracted.

We have 7 followers on Google +

We could really desperately use some reinforcements for our customer service team.

About you

You love helping people and know that an angry customer is just a golden opportunity. Hearing people say "Thanks! You're my hero for the day!" is what gets you out of bed in the morning.

Your typing skills are off the charts and typing errors are non-existent.

You're calm under pressure and able to think outside the box for a solution if necessary.

What you'll love

You get to do what you're great at, for a company you'll come to adore.

Our office comes with free internet and aircon, quality work colleagues, plus some available space in the fridge for your RedBull.

Responsibilities include:

  • deal directly with customers either by telephone, correspondence or electronically
  • respond promptly to customer inquiries (as set out in an individual KPI)
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • direct requests and unresolved issues to the designated resource
  • record details of inquiries, comments and complaints, where necessary
  • record details of actions taken, where necessary
  • follow up on customer tickets logged against your name
  • maintain applied KPI levels

Requirements / Skills:

  • interpersonal skills
  • efficient and accurate typing skills
  • communication skills - verbal and written needs to be exceptional
  • listening & observation skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation at the highest level
  • adaptability, highly initiative, customer focused, driven, outgoing, team orientated

What's next?

Send us your introduction and CV with subject line "At your service!" and, if you impress us, await our call!


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