Our client in the Travel Industry is looking for a dynamic, organized and detail-orientated Stay Specialist to join their team based in Stellenbosch.
Overall Job Summary:
Primary responsibility will be to book accommodations on behalf of travel agents.
This position requires excellent math skills. While previous travel industry experience is not mandatory, a background in customer service is desirable. Empathy, organization, level-headedness, multitasking ability, attention to detail, and a strong service-oriented mindset are essential for success in this role.
Job Duties and Responsibilities:
- Booking accommodations for travel agents simultaneously ensuring accuracy and timeliness
- Assisting travel agents in selecting suitable accommodations based on their clients' preferences and requirements.
- Perform mathematical calculations related to bookings (for example: rates, taxes, commissions)
- Provide excellent customer service by addressing inquiries, resolving issues, and offering recommendations.
- Maintain organized records of bookings, client information, and correspondence.
- Collaborate with the Reservations Team to ensure smooth operations and effective communication.
- Stay current with industry trends, destination information, and accommodation options.
- Participate in training sessions to enhance skills and knowledge in the travel and hospitality industry.
Qualification and Experience Requirements:
- Matric qualification with a minimum average of 65% (math skills are essential).
- Previous experience in customer service is preferred.
- Excellent empathy and interpersonal skills.
- Strong verbal and written communication abilities.
- Exceptional organizational skills and detail orientated.
- Ability to multitask and work efficiently in a fast-paced environment.
- Service-oriented mindset with a focus on delivering exceptional experiences to clients.
- Flexible to work Monday to Friday, within designated shifts.
- Availability for after-hours emergency line rotation (one week every ten weeks)
- Computer literate and knowledge of relevant software applications.
Location: Stellenbosch
Salary Range: Basic Salary R20 000-R25 000 with an additional commission structure.
Please apply online if you meet the above-mentioned requirements.
Please consider your application as unsuccessful if you have not been contacted within 4 weeks.