- Western Cape
- Salary: Market Related
- Job Type: Permanent
- Sectors: Technology Management
- Benefits: Medical Aid Pension Training Maternity Leave
- Reference: 2131060
- Employment Equity Position
Vacancy Details
Employer: TTEC
- Maintains a high Level of understanding of relevant laws and regulations as well as contact center policies and procedures.
- Responsible for tracking performance and reporting trends in order to influence positive results.
- Creates reports on performance measurement and Key Performance Indicators (KPIs) to assist with the facilitation of the business outcomes.
- Collaborates with the operations teams to ensure all compliance metrics are met.
- Attends compliance meetings and provide insights that impact compliance errors.
- Assists in resolving any compliance errors or trends.
- Inspects audits and oversees internal functional teams on a client/company specific compliance.
- Communicates efficiently and effectively with leadership on all compliance impacts.
- Project leadership experience.
- Technical expertise, reporting, company/industry knowledge and the ability to provide compliance reports.
- Experience with building, collecting and validating data.
- Excellent knowledge with Microsoft Office products to include MS Word, Excel and PowerPoint.
- High degree of organizational skills and Time Management.
Job Profile Summary
The Compliance Lead ensures the business remains in compliance with governmental requirements. Is responsible for overseeing compliance procedures, policies, and metrics to ensure all requirements are met. Performs detailed research of issues in order to assure the business remains in compliance with contractual obligations. The lead is responsible for providing education, implementation, and evaluation of procedures as well as communicating and documenting all client compliance escalations issues to ensure resolutions are time.
Job Description
Ideal Qualifications
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About TTEC
We’re customer experience champions! Founded in 1982 and with more than 49,500 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional!
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