- Randburg
- Salary: R20 000.00 - R25 000.00 Per Month
- Job Type: Permanent
- Sectors: Construction
- Reference: PAM 415605
Vacancy Details
Employer: Professional Career Services
Employer Description
Companies offers services in project engineering, procurement, and construction for various industries.
Job Description
Your duties will encompass:
- Managing Team Schedule.
- Coordinate all aspects of service operations, including scheduling, dispatching, and customer service.
- Ensure timely and efficient delivery of services to customers.
- Monitor service requests and assign technicians to appropriate jobs.
- Communicate with customers to schedule appointments and provide updates on service status.
- Maintain accurate records of service requests, work orders, and customer interactions.
- Collaborate with other departments to ensure smooth service delivery.
- Identify opportunities for process improvement and implement changes as needed.
- Schedule and coordinate access for weekend and after hours work with teams and clients.
- Update the SLA (Service Level Agreement) list.
- Follow up with relevant personnel for outstanding quotes.
- Load Field motion reports upon technician requests.
- Create new customer or user profiles as needed.
- Liaise with Field motion support for technical assistance.
- Perform general administrative tasks to support operations.
Candidate Requirements
Qualifications
- Matric.
- NQF 5 certificate in related field.
Skills
- Minimum 2 years' experience in service coordination or related field.
- Proficiency in Microsoft Office and service management software.
- Experience from Engineering, Construction or IT industries.
36 people have applied for this job. 353 people have viewed this job.
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