- Johannesburg Remote
- Salary: R45 833.00 - R50 000.00 Per Month
- Job Type: Permanent
- Sectors: IT
- Reference: JB4295
Vacancy Details
Employer: Kontak Recruitment
"Intermediate System Engineer (JB4295)
Remote (Suitable for candidates in Gauteng only)
R550 000 to R600 000 Annually CTC
Permanent
A Travel Retail Software company is looking for a dedicated Intermediate System Engineer to support and maintaining IT production and integration systems within the organisation, providing support and documentation to the user base and co-ordinating with other IT divisions to improve the delivery of services to the business and clients. The company is a key player in the travel retail sector, specializing in retail food & beverage, duty-free products, and technologies, catering to B2B and B2C customers globally. As a global company, they provide exposure to diverse cultures, technologies, and project techniques, actively supporting employee career development
Minimum Requirements:
Matric
Diploma in Computer Science, Information Technology, or a related field
University degree or graduate qualification in a related discipline such as Information Technology (Added Advantage)
Relevant industry certifications (Added Advantage)
Relevant certifications, such as ITIL Foundation,
Extensive experience in application support, including leadership roles
3+ years of experience in the system operations environment
3+ years of experience in the SQL
Experience in Windows Server Environments
Data Warehousing experience advantageous
Provide 2nd and 3rd Line Support for business systems
Maintain tickets within the incident lifecycle (timeously, effectively and efficiently)
Investigates data / system inconsistencies reported by users Work closely with manager, developers, project teams and users to ensure a continuous stable and efficient environment
Investigates data / system inconsistencies reported by users
Provides 24 x 7 standby / support for the production environments
Identifying and initiating any tuning to be carried out to optimize and improve capacity or performance
Acquires and applies knowledge of business processes, procedures, policies and practices
Communication skills
Accountability
Results driven
Team success
Adaptability
Reasoning: Quick evaluator of facts vs ideas or theory
Analytical, methodical and logical thinker
Appreciation: recognising value
Intuitive and innovative problem solver
Application: using ideas or knowledge in new areas
Strong listening, comprehension and formulating skills
Acute attention to detail
Goal setting and planning
People and process driven
Effective communicator
Well-developed resource management skills
Ability to work under pressure with tight deadlines
Ability to cope with and handle variable workload - can be heavy at times
Ability to work without close supervision
Well-developed inter-personal skills
Able to self-correct and be flexible / adapt to change
Ethical and honest
Duties and Responsibilities:
Build and maintain system documentation:
Architecture overviews and diagrams
Integration and dependency mapping
Security policies and procedures
System policies and procedures
Data Protection and Retention, Disaster Recovery and Business Continuity Plan
End user documentation
End user training
Support team documentation
System monitoring and reporting
Capacity planning and management
Systems risk management
Manage and drive system incident, problem and change requests to resolution
Systems to be Supported : (Not an exhaustive list, but covers primary business critical systems)
Microsoft SQL Server – DB services for most internal systems
Supplier Relationship Management (SRM) – Third-party developed CRM platform
Sage 300 2014 (ERP) – Back office financial system
Integration (IGN) – Third-party developed middleware
Flight Reconciliation System (FRS) – In-house developed core business operational system
FRSWebAPI – In-house developed Service Layer to FRS
TourPOS App – In-house developed iOS App
Verifone Merchant App – Third-party (Verifone) developed iOS payment App
JAMF JSS (MDM) – Mobile Device Management servers
BI and Reporting Services – Microsoft PowerBI, SSRS, SSIS and SSAS
Change and System Release Management:
Risk and impact assessment
Quality assurance:
Process adherence and documentation review
QA and UAT sign off validation
Participate in change and release Go / No Go decisions
Coordinate and drive improvements through post release and change evaluation
Vendor relationship management:
Vendor and third-party internal “expert”. Act as the internal go-to person on all vendor and third-party
supplied and managed systems
Escalation point for system related vendor and third-party interaction
Participate in and contribute to vendor and third-party support and maintenance relationships
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
"
Candidate Requirements
Matric
Diploma in Computer Science, Information Technology, or a related field
University degree or graduate qualification in a related discipline such as Information Technology (Added Advantage)
Relevant industry certifications (Added Advantage)
Relevant certifications, such as ITIL Foundation,
Extensive experience in application support, including leadership roles
3+ years of experience in the system operations environment
3+ years of experience in the SQL
Experience in Windows Server Environments
Data Warehousing experience advantageous
Provide 2nd and 3rd Line Support for business systems
Maintain tickets within the incident lifecycle (timeously, effectively and efficiently)
Investigates data / system inconsistencies reported by users Work closely with manager, developers, project teams and users to ensure a continuous stable and efficient environment
Investigates data / system inconsistencies reported by users
Provides 24 x 7 standby / support for the production environments
Identifying and initiating any tuning to be carried out to optimize and improve capacity or performance
Acquires and applies knowledge of business processes, procedures, policies and practices
Communication skills
Accountability
Results driven
Team success
Adaptability
Reasoning: Quick evaluator of facts vs ideas or theory
Analytical, methodical and logical thinker
Appreciation: recognising value
Intuitive and innovative problem solver
Application: using ideas or knowledge in new areas
Strong listening, comprehension and formulating skills
Acute attention to detail
Goal setting and planning
People and process driven
Effective communicator
Well-developed resource management skills
Ability to work under pressure with tight deadlines
Ability to cope with and handle variable workload - can be heavy at times
Ability to work without close supervision
Well-developed inter-personal skills
Able to self-correct and be flexible / adapt to change
Ethical and honest
22 people have applied for this job. 603 people have viewed this job.
About Kontak Recruitment
Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.
Kontak Recruitment conducts business in an ethical and honest manner. We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.
Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.
Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.
Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.
Terms and Conditions Available on Request
More Jobs at Kontak Recruitment
IT Compliance and Security Specialist (JB4361)
- Sandton
- Job Type: Permanent
- Posted 03 May 2024 | 29 Days left
Microsoft 365 Modern Workplace Expert (JB4363)
- Cape Town
- Job Type: Permanent
- Posted 03 May 2024 | 29 Days left
HR Assistant Manager (JB4364)
- Sandton
- Job Type: Permanent
- Posted 03 May 2024 | 29 Days left
Rental and Sales Executive (JB4365)
- Durban
- Job Type: Temporary
- Posted 03 May 2024 | 29 Days left